Refund policy

WE ONLY OFFER STORE CREDIT FOR RETURNS.

WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

 

Return Policy:

  • Returns will be issued refunds in the form of a digital Gift Card
  • We must receive your return within 7 days 
  • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping. Failure of this policy will result in a $5-$25 restocking fee based on the price of the shoes.
  • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return. 

  • Sale items are final and cannot be returned or exchanged. 
  •  If items are sent back past the return policy period, the customer is responsible for return postage.
  • Shipping charges are not refundable.
Where do I send my return to?

Hetzel & Harmony
2250 County Road 1625 East
Crossville, IL 62827

HOW WILL I RECEIVE MY STORE CREDIT? 
Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our warehouse.


 

Customer self-serve returns 

Customers need to access new customer accounts or existing accounts to request returns.

* New customer account URL

> https://shopify.com/24245862481/account

* Existing customer accounts

>  https://www.hetzelandharmony.com/account/login

 

 

  • Unfortunately we cannot accept clothing past the 7 day return policy for store credit. If items are returned past this period the customer will be required to pay a $9 shipping charge to have the items sent back.

FINAL SALE ITEMS: The following items are non-returnable. 
  • All accessories
  • All hats
  • All jewelry
  • All sale items
If you return a non-returnable item the item will be disposed of or added to a donation pile. Store credit will not be issued. No exceptions.





Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit. 


    Defective Items:
    All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.


    LOST OR STOLEN PACKAGES

    When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.

    We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
    • Confirm that the shipping address you entered in is correct.
    • Visit your local USPS office with tracking handy to see where the mail man dropped off your package
    • Check with neighbors to see if your package got dropped off next door. 
    • Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.