Shipping & Returns
*Make sure you are shipping to a secure location.
*We are not responsible for stolen packages.
You are responsible for entering the correct delivery address for your package.
Domestic (within the US)
All orders are processed within 1-4 days. Orders take 3-6 business days from shipment date to be delivered.
*Please make sure the address we are shipping to is a secure address.
*If packages are stolen we will try our best to help but we are not responsible for any lost or stolen packages.
Returns & Exchanges
WE ONLY OFFER STORE CREDIT FOR RETURNS.
WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
- Returns will be issued refunds in the form of a digital Gift Card
- We must receive your return within 7 days of your order date to be eligible for store credit.
- Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping. Failure of this policy will result in a $5-$25 restocking fee based on the price of the shoes.
- Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
- Returns must be received within 7 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. For returned items past the 7 day return period, a 25% restocking fee will be subtracted from the store credit given. The 7 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Sale items are final and cannot be returned or exchanged.
- If items are sent back past the return policy period, the customer is responsible for return postage.
- Shipping charges are not refundable.
- All accessories
- All hats
- All jewelry
- All sale items
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS office with tracking handy to see where the mail man dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.